Effective Date: January 1, 2025 | Last Updated: May 15, 2026
Crowdlender Inc. (“Crowdlender,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit crowdlender.ai and use our services.
1. Information We Collect
Personal Identification Information: Name, email address, phone number, date of birth, Social Security Number or EIN (for tax compliance), government-issued ID, and mailing address collected during account registration and investor verification.
Financial Information: Accredited investor verification documentation, bank account details for funding (processed by our payment providers), investment history, and transaction records.
Technical Information: IP address, browser type, device identifiers, operating system, referring URLs, pages visited, and time spent on the Platform, collected automatically via cookies and similar tracking technologies.
Communications: Emails, messages, and other communications you send us, including support requests and investor inquiries.
2. How We Use Your Information
We use your information to: (a) create and manage your investor account; (b) verify your accredited investor status and comply with KYC/AML obligations; (c) process investment commitments and distributions; (d) communicate offering updates, distributions, and platform news; (e) improve Platform functionality and user experience; (f) comply with legal and regulatory requirements; (g) detect and prevent fraud; and (h) respond to your inquiries and support requests.
3. How We Share Your Information
Service Providers: We share data with trusted third parties who assist us in operating the Platform, including payment processors, identity verification services, custodians, broker-dealers, and cloud infrastructure providers. These parties are contractually obligated to protect your data.
Legal Requirements: We may disclose your information when required by law, regulation, or valid legal process, including compliance with FINRA, SEC, and FinCEN regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their own marketing purposes.
4. Cookies & Tracking
We use cookies and similar technologies to enhance Platform functionality, analyze usage, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect Platform functionality. We use analytics providers including Google Analytics to understand Platform usage patterns.
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, multi-factor authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as your account is active and as required by applicable laws. For AML/KYC compliance, we retain identification records for a minimum of five years following the end of a customer relationship, as required by the Bank Secrecy Act and related regulations.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate data; request deletion (subject to legal retention obligations); opt out of marketing communications; and, if you are a California resident, exercise rights under the California Consumer Privacy Act (CCPA).
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Children’s Privacy
The Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where required, seeking your consent. Continued use of the Platform after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or requests, contact our Privacy Officer at [email protected] or Crowdlender Inc., 1 World Trade Center, Suite 8500, New York, NY 10007.